Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with AG Communications Limited, trading as "Mr Rex", when you access and use the Mr Rex version of the online gambling services provided via mrreks.com (the "Website"). These Terms form a binding agreement between you and AG Communications Limited for all real-money and bonus play on the Website. By registering an account, logging in or placing a bet, you confirm that you have read, understood and agree to be bound by these Terms. Effective date: 6 November 2025.

AG Communications Limited is a limited company incorporated in Malta with registered address at 135 High Street, Sliema, SLM 1548, Malta, licensed and regulated by the UK Gambling Commission under account number 39483 for the provision of remote Casino and Real Event Betting services to eligible players in Great Britain and, where legally permitted, Northern Ireland.

Definitions

For the purposes of these Terms, the following expressions have the meanings set out below. These definitions apply whether used in the singular or plural and whether capitalised or not, unless the context clearly requires otherwise.

Operator: AG Communications Limited, a limited company registered in Malta, operating the Mr Rex brand for the Mr Rex site version via mrreks.com, and licensed by the UK Gambling Commission under account number 39483.
Website: The online gambling platform available at mrreks.com, including all pages, subdomains, mobile sites and applications operated by the Operator under the Mr Rex brand for Mr Rex.
Account or Player Account: A personal account opened and maintained by a User on the Website for the purpose of accessing the gambling services, holding funds, placing bets and receiving winnings.
User or Player or you: Any natural person who successfully registers and maintains an Account on the Website and uses the gambling services in accordance with these Terms.
Services: All remote gambling and related services made available on the Website, including but not limited to casino games, slots, live casino, and real event betting, offered to Mr Rex players.
Bet or Wager: Any sum of money staked by a Player on the outcome of a game, event or combination of events offered through the Services, including stakes made using bonus funds where applicable.
Stake: The monetary amount (cash or, where permitted, bonus funds) that you risk on a single Bet or spin/round.
Bonus: Any promotional benefit, including but not limited to deposit bonuses, free spins, free bets, cashback, tournament prizes, or other incentives credited to your Account subject to specific terms and wagering requirements.
Bonus Funds: Any non-withdrawable balance credited to your Account as part of a Bonus or promotion, which may be used for placing Bets subject to wagering requirements and other conditions.
Real Money Balance: The portion of your Account balance consisting of funds you have deposited and any winnings derived from those funds or from completed wagering of Bonus Funds that have converted to cash and are not subject to further wagering requirements.
Wagering Requirements: The minimum amount you must stake using Bonus Funds (or associated deposit funds) before Bonus Funds and any related winnings become withdrawable as Real Money Balance.
Game Rules: The specific rules, instructions, paytables and odds applicable to each individual game or betting market, as displayed on the Website and/or within the game client.
Self-Exclusion: A responsible gambling measure that allows you to request that your access to the Services be blocked for a specified minimum period in accordance with UK regulatory requirements.
Business Day: A day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.

Account Registration

Eligibility and Age Verification

Age requirement: You may only open and use an Account if you are at least 18 years old and legally permitted to gamble under the laws of the jurisdiction where you are physically located. We will refuse, suspend or close any Account where we reasonably believe the player is under 18 or was under 18 at the time of any gambling activity.
Location: The Mr Rex Services on mrreks.com are intended for Players located in Great Britain and, where expressly permitted, Northern Ireland. You must not use the Services from any jurisdiction where remote gambling with us is unlawful.
Identity checks: In accordance with UK Gambling Commission requirements, we will verify your identity, age and, where necessary, your address and source of funds. We may request documents such as a passport or ID card, proof of address, payment method evidence and income/wealth documentation.
Timing of verification: We may restrict deposits, bets and withdrawals until our verification checks are completed. If we cannot verify your details within a reasonable time, we may suspend or close your Account and, where required by law or regulation, return any Real Money Balance, subject to our legal and regulatory obligations.

Registration Process

Account creation: To register, you must complete the online registration form on the Website, providing requested information including (without limitation) your full name, date of birth, current address, email address, phone number and a secure password.
Email and contact confirmation: We may require you to verify your email address and/or phone number by following the instructions sent to you. We may also contact you using these details for important service and regulatory notices relating to your Mr Rex Account.
Single account policy: You may hold only one Mr Rex Account with the Operator for use on mrreks.com. Multiple accounts, including using different identities, emails or payment methods for the same individual, are prohibited and may result in closure of all related accounts and forfeiture of Bonuses and, where permitted by law, winnings derived from Bonus abuse.

Player Obligations and Account Security

Accuracy of information: You must ensure that all information you provide to us is true, complete and accurate, and that you keep it up to date. You must promptly notify us of any changes to your details via the "My Account" section or by contacting customer support.
Password and access security: You are responsible for keeping your login credentials (username, password and any security questions) confidential and secure. You must not share your Account with any third party or allow any other person to place Bets on your behalf. You are responsible for all activity conducted under your Account unless we have failed to apply reasonable security measures.
Unauthorised use: If you suspect that your Account has been compromised or accessed without your consent, you must immediately change your password and contact customer support. We may temporarily suspend the Account while we investigate any suspected misuse.
Responsible gambling tools: During registration and at any time thereafter, you may set personal limits (such as deposit, loss or session limits) and access time-outs or self-exclusion features in line with UK responsible gambling requirements. Using these tools is your responsibility and forms part of safe use of the Services.
Anti-money laundering: You must not use your Account for any unlawful purpose, including money laundering or the funding of illegal activities. We may undertake additional checks and report suspicious activity to relevant authorities in accordance with applicable law.

Betting & Gameplay Rules

General Rules of Play

Game rules precedence: Each game or betting market is governed by its specific Game Rules as displayed on the Website and/or within the game client. In the event of conflict between these Terms and any Game Rules, the Game Rules will ordinarily prevail for that game, save where these Terms are required for legal or regulatory compliance.
Placing bets: A Bet is accepted only when our servers record it as such. Bets are placed by confirming your selection(s) and stake, and by clicking the relevant submission button. Once accepted, Bets cannot be cancelled or changed by you except as expressly stated in the Game Rules or under applicable law.
Minimum and maximum stakes: Each game or market has minimum and maximum stake limits, which may vary by Player, game type or payment method. These limits are shown on the relevant game interface or bet slip. We may adjust stake limits at our discretion to comply with regulatory requirements or risk management policies.
Game outcomes and fairness: Results for virtual casino games are determined by a certified random number generator (RNG) or, for live casino, by the physical event (such as a live roulette spin or card draw) in accordance with the Game Rules. We use systems and controls designed to ensure fairness and compliance with UK technical standards.

Bet Acceptance, Errors and Cancellations

Acceptance by the Operator: A Bet is deemed accepted when it appears in your betting history on the Website. In case of dispute related to the acceptance or outcome of a Bet, our transaction logs and records shall be the primary evidence of the transaction.
Obvious errors: If a Bet is accepted at odds, prices, paytables or conditions that are clearly incorrect due to a technical or human error (an "obvious error"), we reserve the right, subject to UK law and regulator guidance, to void the Bet or settle it at the correct terms that should have applied at the time the Bet was placed.
Interrupted games: If your connection to the Website is interrupted during a game, the outcome will be determined based on the game records on our servers. In most cases, the game round will be completed on the server and any winnings credited accordingly when you next log in. If the game cannot be safely resolved, we may void the Bet and return the stake to your Real Money Balance.
Void bets: We may declare a Bet void where necessary to comply with law or regulation, or where a game has malfunctioned, a match or event has been cancelled, or other circumstances described in the relevant Game Rules occur. For void Bets, the relevant stake is ordinarily returned to your Real Money Balance.

Conduct, Collusion and Chat Rules

Prohibited behaviour: You must not engage in cheating, collusion, use of automated software (bots), unfair advantage play, account sharing, chargebacks, arbitrage abuses or any form of fraudulent or dishonest activity. We may suspend or close your Account and withhold funds where permitted by law if we reasonably suspect such activity.
Live casino and chat conduct: In live casino games and any in-game or site-wide chat functionality, you must behave respectfully towards dealers, staff and other players. You must not post or transmit offensive, abusive, defamatory, obscene, racist, discriminatory, threatening or harassing content, or any advertising, spam or political messages.
Use of information: You must not use any inside information, confidential data or any information obtained through a breach of law or duty when placing Bets. Any Bet placed in breach of this obligation may be voided, and we may report such conduct to relevant authorities.
Responsible play: You should only gamble with funds you can afford to lose and are responsible for monitoring your gambling activity. Tools such as deposit limits, loss limits, reality checks, time-outs and self-exclusion are available on the Website. If you feel your gambling is problematic, you should stop using the Services and seek help from recognised support organisations such as BeGambleAware.org.

Bonus Terms

Bonus Eligibility and Activation

Promotional offers: From time to time, Mr Rex players on mrreks.com may be offered Bonuses, such as welcome offers, reload bonuses, free spins or free bets. Each promotion is subject to these Terms and any specific promotional terms published on the Website.
Activation requirements: A Bonus may require you to opt in, use a promo code, make a qualifying deposit or place a qualifying Bet within a specified period. The activation conditions, including minimum deposit or stake, will be clearly stated in the relevant promotional description.
Account and jurisdiction restrictions: Bonuses are available only to eligible Mr Rex Players who meet the age, location and verification requirements. We may restrict certain promotions to particular player segments, payment methods or game categories in line with regulatory guidance and our risk policies.

Wagering Requirements and Bonus Usage

Wagering requirements: Unless otherwise specified, Bonuses and any winnings derived from them are subject to wagering requirements. This means you must stake a specified multiple of the Bonus amount and/or deposit amount before the Bonus balance and associated winnings become part of your withdrawable Real Money Balance.
Contribution weighting: Different games may contribute differently towards wagering requirements (for example, slots may contribute 100%, while certain table games or low-risk bets may contribute a lower percentage or be excluded entirely). Specific contribution tables and exclusions will be provided in the promotional terms.
Time limits: Bonuses, free spins and associated wagering requirements must typically be completed within a stated time period (for example, within 7, 14 or 30 days from award), as specified in the promotion. Unused Bonuses and any winnings that have not met wagering requirements within the time limit may be removed from your Account.
Bonus balance order of play: When placing Bets while you have both Real Money Balance and Bonus Funds, we will generally deduct stakes from your Real Money Balance first, unless the specific promotional terms provide otherwise. Detailed information on the order of debiting will be made available in the promotional or help pages.

Prohibited Play and Bonus Abuse

Irregular betting patterns: Certain betting strategies are prohibited when using Bonuses, including but not limited to: placing large bets that represent a high proportion of your Bonus balance, then switching to low-risk bets; hedging Bets to cover various outcomes; or any pattern designed to artificially progress wagering requirements with minimal risk.
Game restrictions: Some games or game types may be excluded from Bonus play or may contribute 0% towards wagering requirements. Attempting to complete wagering by playing excluded games may result in the Bonus and related winnings being removed.
Multiple account and group play abuse: You must not claim a Bonus or promotion more than once where the terms limit it to a single claim, nor coordinate with other players to exploit promotions. Where we reasonably suspect Bonus abuse, we may remove Bonuses, cancel associated winnings and, where permitted by law, close or restrict your Account.

Combination of Promotions and Bonus Changes

Combining offers: Unless expressly allowed in the specific promotional terms, Bonuses and promotions cannot be used in combination. Only one active Bonus or promotion may apply to your Account at any given time, and participation in one offer may preclude participation in another overlapping offer.
Withdrawal requests: Requesting a withdrawal before meeting the wagering requirements of an active Bonus may result in the forfeiture of the Bonus and associated winnings. We will clearly indicate, prior to withdrawal, where an active Bonus is at risk of being removed.
Modification and cancellation: We may modify, suspend or withdraw promotions to comply with law, regulation, or regulator guidance, or for reasons of fraud prevention or system integrity. Any such changes will not affect rights already accrued, and any material change will be communicated in accordance with regulatory standards.

Payments & Withdrawals

Deposit Methods and Player Funds Protection

Deposit options: You may deposit into your Mr Rex Account using one or more of the payment methods displayed in the cashier section of mrreks.com, which may include debit cards, bank transfers, and selected e-wallets or other financial instruments approved for UK players. Availability of specific methods may depend on your location, verification status and our risk policies.
Cryptocurrency and restricted methods: Certain methods, such as cryptocurrencies, may only be available (if at all) subject to UK law and regulatory approval. Where a method is not offered in the cashier for your Mr Rex Account, you may not use it. Any reference to such methods in general information does not constitute an offer to accept them for UK players.
Player funds protection: Player funds are held in a bank account separate from our corporate funds, in a manner that meets the UK Gambling Commission's requirements for "medium" protection of customer funds. Further information about what this rating means can be found on the Gambling Commission's website at www.gamblingcommission.gov.uk.
No interest: You will not receive interest on funds held in your Account. By using the Services, you acknowledge that any interest which might otherwise accrue on your funds belongs to the Operator.

Deposits, Limits and Fees

Minimum and maximum deposits: Minimum and maximum deposit limits apply per transaction and, in some cases, per day, week or month. These limits are displayed in the cashier and may vary by payment method, verification status and responsible gambling limits you have set.
Deposit processing: Deposits are normally credited to your Account immediately or within a short period. We are not responsible for delays caused by your payment provider or bank. We may conduct additional checks and temporarily hold deposits while such checks are in progress.
Fees and charges: We do not typically charge fees for standard deposits or withdrawals. However, your bank, card issuer or payment provider may impose their own charges, currency conversion fees or other costs. You are responsible for any such third-party fees.
Deposit limits and controls: You may set deposit limits as part of responsible gambling tools. We may also impose or adjust deposit limits to comply with regulatory obligations or our risk assessments, including enhanced due diligence and source-of-funds checks.

Withdrawals and Verification

Withdrawal methods: Withdrawals will, where possible, be processed back to the same payment method used to make the deposit, in accordance with anti-money laundering and card scheme rules. If this is not possible, we may offer alternative methods, subject to additional checks.
Processing times: We aim to process withdrawal requests within a reasonable time, typically within a few Business Days after you have confirmed your request and any required verification has been completed. Actual receipt of funds will depend on your payment provider and may take additional time.
Verification before payout: We may require identity, address, payment method ownership or source-of-funds/wealth documentation before processing withdrawals. Failure to provide requested information may result in cancellation or delay of withdrawals, and possible Account suspension, in line with legal and regulatory requirements.
Withdrawal limits: Minimum and maximum withdrawal limits may apply per transaction and over a given period. Such limits will be displayed in the cashier or notified to you. We may agree to higher limits for certain players, subject to additional checks.

Refunds, Chargebacks and Balance Handling

Refunds of deposits and bets: Gambling transactions are deemed final once confirmed. We may, at our discretion and subject to regulatory requirements, consider refunding a deposit or stake where a transaction was clearly erroneous, unauthorised or affected by a technical failure. We are not obliged to provide refunds where Bets have already been determined.
Chargebacks: You must not initiate chargebacks or similar reversals of deposits without our prior agreement. Unjustified chargebacks may result in Account suspension, debt recovery action and reporting to relevant authorities. We may deduct chargeback amounts and related costs from your Account balance where permitted by law.
Dormant and inactive accounts: If your Mr Rex Account is inactive for a prolonged period, we may treat it as dormant in accordance with our dormant account policy. Where permitted by law, we may charge a reasonable administrative fee or eventually close the Account and attempt to return any remaining Real Money Balance to you.
Currency: Your Account will operate in the currency specified at registration (or as subsequently agreed). Currency exchange, where offered, will be processed at the prevailing rates used by our payment processors. You are responsible for any currency conversion charges applied by your bank or payment provider.

Limitation of Liability

Our Obligations and Service Availability

Reasonable care and skill: We will provide the Services with reasonable care and skill, and in accordance with applicable UK laws, the conditions of our Gambling Commission licence, and these Terms. We implement technical and organisational measures intended to ensure fair games and secure transactions.
Service interruptions: While we aim to keep the Website and Services available at all times, we do not guarantee uninterrupted access. Maintenance, updates, technical issues, third-party failures or events beyond our reasonable control may temporarily affect availability. Where practicable, we will notify you in advance of planned maintenance.
Accuracy of information: We take reasonable steps to ensure that information on the Website (including odds, game rules and account balances) is accurate. However, minor errors or omissions may occur. In case of conflict between displayed information and our underlying records, our records will ordinarily prevail, subject to your right to challenge and to any regulator or ADR determination.

Exclusions and Limitations

Events beyond our control: We shall not be liable for any loss or damage arising from failures of telecommunications or network services, equipment or software not under our control, or from events of force majeure such as war, natural disasters, strikes, power outages or governmental restrictions, provided we have taken reasonable steps to mitigate the impact.
Indirect and consequential loss: To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential or special damages, loss of profits, loss of data, business interruption or loss of opportunity arising out of or in connection with your use of the Services, even if we have been advised of the possibility of such losses.
Maximum liability: Subject to the paragraph below, our aggregate liability to you arising out of or in connection with a particular Bet, game or transaction shall not exceed the higher of: (i) the amount of the relevant stake placed by you; and (ii) the amount of winnings (if any) to which you were entitled in respect of that Bet, in each case subject to applicable law.
Non-excludable liabilities: Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under applicable law, including your statutory rights as a consumer under UK law.
Your responsibility: You are responsible for ensuring that your use of the Services complies with local laws, for maintaining the security of your devices and internet connection, and for the consequences of your own gambling decisions. We do not provide financial or legal advice and do not guarantee that your gambling will be profitable.

Intellectual Property Rights

Ownership and Permitted Use

Ownership of content: All intellectual property rights in and to the Website and Services, including but not limited to software, source code, game designs, graphics, text, logos, trademarks (including "Mr Rex"), domain names (including mrreks.com), audio-visual content and databases, are owned by or licensed to the Operator and are protected by copyright, trademark and other intellectual property laws.
Limited licence: We grant you a limited, non-exclusive, non-transferable and revocable licence to access and use the Website and Services solely for your personal, non-commercial entertainment in accordance with these Terms. No other rights are granted, whether expressly or by implication.

Restrictions on Use

Prohibited acts: You must not copy, reproduce, modify, adapt, translate, create derivative works from, distribute, transmit, publicly display, publicly perform, decompile, reverse engineer, disassemble or otherwise exploit any part of the Website, software or content, except to the extent expressly permitted by law and then only after providing us with prior written notice.
Automated access: You must not use robots, spiders, crawlers, scrapers or any other automated means to access, monitor or copy any part of the Website or Services. You must not frame or deep-link to the Website without our prior written consent.
Third-party rights: Where the Services include content or software provided by third parties (for example, game providers), such content is used under licence and remains the property of those third parties. You must comply with any additional terms notified in relation to such content.
Infringement: If you become aware of any actual or suspected infringement of our intellectual property rights or those of our licensors in relation to Mr Rex or mrreks.com, you should promptly notify us using the contact details provided in the "Contact Information" section.

Privacy & Data Protection

Processing of Personal Data

Privacy policy: Your personal data is collected, used, stored and shared in accordance with our Privacy Policy and Cookie Policy as published on mrreks.com. These documents form an integral part of these Terms and explain in detail the purposes and lawful bases for our processing activities.
Legal framework: We process personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, to the extent applicable to our operations for Mr Rex players.
Purposes of processing: We may process your data for purposes including account creation and management, identity and age verification, anti-money laundering and fraud prevention checks, responsible gambling monitoring, payment processing, customer support, regulatory reporting and marketing (where permitted by law and your preferences).
Data subject rights: You may have rights in relation to your personal data, such as the right of access, rectification, erasure, restriction, objection and data portability, subject to legal limitations. Details of how to exercise these rights and how long we retain your data are set out in our Privacy Policy.

Changes to Terms

Amendments and Updates

Right to amend: We may amend these Terms from time to time to reflect changes in law or regulation, our licence conditions, industry best practice, technical developments, or changes to our Services. The updated Terms will be dated with a new effective date and published on mrreks.com.
Notification of changes: Where changes are material, we will take reasonable steps to notify you in advance, for example by email, on-site message, pop-up alert, or banner notice when you next log in. Less significant changes may be notified by updating the Terms on the Website only.
Acceptance of changes: By continuing to use your Mr Rex Account or the Services after the effective date of any updated Terms, you are deemed to have accepted the changes. If you do not agree to the updated Terms, you must stop using the Services and may close your Account in accordance with the "Termination & Suspension" section.

Termination & Suspension

Closure and Suspension by the Player

Voluntary closure: You may request closure of your Mr Rex Account at any time by using the tools provided on the Website or by contacting customer support. Before closure, you should withdraw any remaining Real Money Balance, subject to completion of any necessary verification checks.
Time-outs and self-exclusion: If you wish to take a short break from gambling, you may use the time-out features. If you wish to stop gambling for a longer period, you may request self-exclusion in accordance with our responsible gambling policies and UK regulations. Self-exclusion may also be implemented via relevant multi-operator schemes, where applicable.

Closure and Suspension by the Operator

Grounds for suspension or closure: We may suspend or close your Account, and where appropriate restrict or withhold funds, where we reasonably suspect or identify: violation of these Terms; underage gambling; fraud, collusion or cheating; money laundering or terrorist financing; chargebacks or payment irregularities; abusive behaviour towards staff or other players; self-exclusion or problem gambling indicators; or where required by law, regulation or our licence conditions.
Regulatory obligations: We may suspend or close Accounts to comply with instructions from regulators, law enforcement or other competent authorities, or where necessary to comply with anti-money laundering, counter-terrorist financing or social responsibility obligations.
Notification and communication: Where lawful and reasonably practicable, we will inform you of the reasons for suspension or closure and of any steps you may take to seek reinstatement or to recover any remaining Real Money Balance, subject to our legal and regulatory obligations.
Treatment of funds: Upon closure of your Account by us (other than for fraud, money laundering or serious breach of these Terms), we will, subject to any applicable verification checks, return any remaining Real Money Balance to you using an appropriate payment method. Bonuses and Bonus Funds are non-refundable and will lapse on closure, unless we are required by law or regulator direction to act otherwise.

Governing Law & Jurisdiction

Applicable Law and Dispute Resolution

Governing law: These Terms, your Mr Rex Account and your use of the Services via mrreks.com are governed by and shall be construed in accordance with the laws of England and Wales, without prejudice to any mandatory consumer protection provisions of the country in which you habitually reside.
Internal complaints process: If you have a complaint regarding the Services, you should first contact our customer support team using the contact methods described on the Website. We will handle complaints fairly, transparently and within a reasonable time, in accordance with our complaints policy and the UK Gambling Commission's requirements.
Alternative Dispute Resolution (ADR): If, after exhausting our internal complaints process, you remain dissatisfied with the outcome of a gambling-related dispute, you may refer the dispute to an independent Alternative Dispute Resolution (ADR) entity that we identify and that is approved by the UK Gambling Commission. Details of the ADR provider and how to contact them will be made available on the Website and/or upon request.
Court proceedings: Subject to the ADR process described above, any legal proceedings arising out of or in connection with these Terms or your use of the Services shall be subject to the jurisdiction of the courts of England and Wales. This does not affect any right you may have under applicable law to bring proceedings in the courts of your place of residence.

Contact Information

Operator and Regulatory Details

Operator: AG Communications Limited, a limited company incorporated under the laws of Malta.
Registered/Legal address: 135 High Street, Sliema, SLM 1548, Malta.
Regulator and licence: Licensed and regulated by the UK Gambling Commission under account number 39483 for the provision of remote Casino and Real Event Betting services. Details of our licence are available on the UK Gambling Commission's public register at https://gamblingcommission.gov.uk/public-register/business/detail/39483.
Official Website: https://mrreks.com (Mr Rex version).

Customer Support and Legal Contact

Customer support: You can contact customer support via the contact channels listed in the "Contact Us" or equivalent section on mrreks.com, which typically include live chat and/or web form.
Email: The primary customer support email address is published on mrreks.com and may change from time to time. Please refer to the "Contact Us" or help pages for the current email contact.
Telephone: Where a telephone support number is offered, it will be displayed on mrreks.com. Call charges, if any, will depend on your service provider.
Legal and regulatory correspondence: Any formal legal notices or regulatory correspondence regarding Mr Rex should be addressed to AG Communications Limited at the postal address above, with a copy submitted via the contact channels provided on mrreks.com, clearly marked as "Legal Notice".